FREQUENTLY ASKED QUESTIONS
What is Decembur?
Decembur is a luxury haircare brand focused on intentional, performance-driven hair care
designed to support long-term results through consistency.
What are the Hair Growth Treatment Drops?
Our treatment drops are oil-based scalp treatments designed to support healthier-looking hair, nourish
the scalp, and support growth over time with consistent use.
What is the difference between Sensitive and Extra Strength?
Sensitive is designed for more delicate or easily irritated scalps, while Extra Strength contains a more
intensive blend for those seeking stronger scalp stimulation and growth support.
How often should I use the treatment drops?
Sensitive: Once a day or 2 times weekly.
Extra Strength: 4 times weekly.
Consistency is key for best results.
Can I use the treatment drops on edges?
Yes. The treatment drops can be applied directly to thinning edges, sparse areas, or other areas of
concern.
How long will it take to see results?
Results vary from person to person. Consistent use over time is important for best results. Most customers report improvements and growth within 1 month of consistent use.
Are the products suitable for all hair types?
Yes. Our formulas are designed to support a wide range of hair textures and types.
Are your products greasy?
Our formulas are oil-based but intentionally balanced to feel nourishing without feeling overly heavy
when used as directed.
Do you offer refunds or exchanges?
We accept returns on unused and unopened products within 14 days of delivery. Exchanges are
available for damaged, defective, or incorrect items only. Please review our full Return & Exchange
Policy for details.
How long does shipping take?
Processing and shipping times may vary depending on order volume and carrier delays. Tracking
information will be sent once your order ships.
Do you offer order tracking?
Yes. Once your order ships, you will receive tracking information by email.
Does the treatment drops work for a person with alopecia?
The Extra Strength treatment drops is formulated to support areas experiencing traction alopecia which is thinning caused by tight hairstyles, tension, or scalp stress. While results vary, the formula is designed to help nourish the scalp and support healthier-looking hair over time with consistent use.
How can I contact Decembur?
For support, please contact: support@decemburbeauty.com